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Frequently Asked Questions

Frequently Asked Questions

The Online Guest Directory is a comprehensive digital solution designed exclusively for hoteliers to replace printed guidebooks typically seen in guest rooms that provide information about the hotel, its amenities, nearby attractions, and dining. A software-based version of a guest directory offers guests an eco-friendly way to access essential information, services, and more during their stay. It provides a touchpoint with the guest to improve engagement and enhance hospitality and offers various functionality to assist with guest requests.

The Online Guest Directory empowers hoteliers to enhance guest satisfaction and streamline operations by reducing informational phone calls and requests. Our Online Guest Directory provides robust information in an easy-to-read format so guests can have their questions answered while providing features such as room service and amenities orders, local recommendations, and much more so your guests can engage with concierge services. Learn more here

Yes! The Online Guest Directory is fully customizable to match your hotel's branding and specific offerings. You can tailor it to provide a unique experience to your guests by selecting different stock images for the tiles, customizing headings, and with a branded experience.

Absolutely! Guests can easily access the Online Guest Directory on their smartphones and tablets or by scanning a QR code provided in their room, lobby, or at the reception desk. You can also have your custom Online Guest Directory URL be the splash screen when guests log into your Wi-Fi. The Online Guest Directory is fully responsive, ADA Title III compliant, and conforms to WCAG 2.1 Level AA Guidelines, ensuring that it is flexible for all screen types and is accessible for all.

The Online Guest Directory includes details about your hotel's amenities, room service options, local attractions, dining recommendations, and more! Click here to learn about all of the unique features.

Yes! The Online Guest Directory is designed with hotel staff in mind. It's easy to manage and update, ensuring seamless operation using the My INNsight Content Management System. Simply log into My INNsight and go to the ODG tab to see all of the different content panes and modify, edit, enable/disable features.

You can collect valuable feedback and real-time reviews from guests, helping you improve your services and reputation by using our add-on service - Keen™ Reputation Management: (link).
Once you have Keen™ enabled, you will be able to gather reviews directly from the Online Guest Directory and take advantage of real-time review monitoring and responses to all of your guest reviews within 24-hours.

Simply reach out to our team through Contact Us (link) or take the first step by Signing Up (link), and we'll get started in building out your customized Online Guest Directory.

Once you subscribe, we can set up your dedicated Online Guest Directory URL within 24 hours. You will receive login details for the Content Management System shortly after subscribing. You can then log into the My INNsight Content Management System and begin to configure your Online Guest Directory and update content.

Online Guest Directory is a cost-effective solution for engaging with your guests that costs about A Dollar A Day! The Basic Online Guest Directory is $39.99 per month and the first month is free. You can cancel at any time and there are no long-term commitments. The Online Guest Directory is a no-brainer for your hotel and its guest experience.
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