Frequently Asked Questions
The Online Guest Directory is a comprehensive digital solution
designed exclusively for hoteliers to replace printed guidebooks
typically seen in guest rooms that provide information about the
hotel, its amenities, nearby attractions, and dining. A
software-based version of a guest directory offers guests
an eco-friendly way to access essential information, services,
and more during their stay. It provides a touchpoint
with the guest to improve engagement and enhance hospitality
and offers various functionality to assist with guest
requests.
The Online Guest Directory empowers hoteliers to enhance guest satisfaction and
streamline operations by reducing informational phone calls and requests.
Our Online Guest Directory provides robust information in an
easy-to-read format so guests can have their questions
answered while providing features such as room service and amenities orders,
local recommendations, and much more so your guests can engage with
concierge services. Learn more here
Yes! The Online Guest Directory is fully customizable to match your
hotel's branding and specific offerings. You can tailor it to provide
a unique experience to your guests by selecting different stock images
for the tiles, customizing headings, and with a branded experience.
Absolutely! Guests can easily access the Online Guest Directory on
their smartphones and tablets or by scanning a QR code provided
in their room, lobby, or at the reception desk. You can also have
your custom Online Guest Directory URL be the splash screen when
guests log into your Wi-Fi. The Online Guest Directory is
fully responsive, ADA Title III compliant, and conforms to
WCAG 2.1 Level AA Guidelines, ensuring that it is flexible for all screen
types and is accessible for all.
The Online Guest Directory includes details about your hotel's amenities,
room service options, local attractions, dining recommendations,
and more! Click here to learn about all of the unique features.
Yes! The Online Guest Directory is designed with hotel staff in mind.
It's easy to manage and update, ensuring seamless operation using the
My INNsight Content Management System. Simply log into My INNsight
and go to the ODG tab to see all of the different content panes and
modify, edit, enable/disable features.
You can collect valuable feedback and real-time reviews from guests, helping
you improve your services and reputation by using our add-on
service - Keen™ Reputation Management: (link).
Once you have Keen™ enabled, you will be able to gather reviews directly from the Online Guest Directory and take advantage of real-time review monitoring and responses to all of your guest reviews within 24-hours.
Once you have Keen™ enabled, you will be able to gather reviews directly from the Online Guest Directory and take advantage of real-time review monitoring and responses to all of your guest reviews within 24-hours.
Simply reach out to our team through Contact Us (link) or take
the first step by Signing Up (link), and we'll get started in
building out your customized Online Guest Directory.
Once you subscribe, we can set up your dedicated Online Guest Directory
URL within 24 hours. You will receive login details for the Content
Management System shortly after subscribing. You can then log
into the My INNsight Content Management System and begin to
configure your Online Guest Directory and update content.
Online Guest Directory is a cost-effective solution for engaging with your
guests that costs about A Dollar A Day! The Basic Online Guest Directory
is $29.99 per month and the first month is free. You can cancel at any
time and there are no long-term commitments. The Online Guest
Directory is a no-brainer for your hotel and its guest experience.